Reception can help with
Your room
Room faults, key cards, temperature concerns, noise, missing items or anything affecting your comfort.
Breakfast
Adding breakfast, confirming service times and finding the breakfast area on the 1st floor.
Travel and luggage
Directions, taxi information, luggage questions and local recommendations.
Frequently asked questions
Where is breakfast served?
Breakfast is served on the 1st floor. Weekdays: 7:30–9:30 AM. Weekends: 8:00–10:00 AM.
Can I add breakfast after booking?
Yes. Please speak to Reception to ask for breakfast to be added to your stay.
How do I request housekeeping?
Stayover housekeeping is available on request. Tell Reception and include your room number.
Where can I get extra towels or toiletries?
Ask Reception for extra towels, toilet rolls, toiletries, tea and coffee supplies or other room essentials.
What should I do if my key card stops working?
Bring the card to Reception for assistance. Keep it away from phones and magnetic items.
Does the hotel have parking?
The hotel does not provide on-site parking. Use the Travel & Parking page to compare nearby options and official Cardiff Council guidance.
How do I report a problem?
Please contact Reception as soon as possible and give your room number, what happened and when you first noticed it.
Health & emergencies
In immediate danger?
For a life-threatening medical emergency, fire or serious danger, call the UK emergency services.